ZOOM recording is no longer available in icloud but to my computer only

There are a few potential solutions to the issue of Zoom not recording to iCloud

1. Check that you have the correct iCloud account selected in the Zoom settings. 

To ensure that you have the correct iCloud account selected in the Zoom settings, follow these steps:

  1. Open the Zoom app on your device.
  2. Tap on the “Settings” button (usually represented by a gear or three dots icon).
  3. Tap on “Recording” or “Cloud Recording” (this option may be located in a different location depending on the version of the Zoom app you are using).
  4. Check that the correct iCloud account is selected and that you have enough storage space available.
  5. It’s important to ensure that you are signed in to the correct iCloud account in the Zoom app. If you are signed in to the wrong account, recordings will not be saved to the correct location. Additionally, if you have reached your iCloud storage limit, recordings will not be saved until you free up some space.


Make sure that the “iCloud Drive” option is enabled in your iCloud settings. This is necessary for Zoom to be able to save recordings to iCloud.

To ensure that the “iCloud Drive” option is enabled in your iCloud settings, follow these steps:

Open the “Settings” app on your device.
Tap on your name at the top of the screen.
Tap on “iCloud”
Tap on “iCloud Drive”
Ensure that the toggle for “iCloud Drive” is turned on.
If the “iCloud Drive” option is not enabled, Zoom will not be able to save recordings to iCloud. By enabling the option, you will allow Zoom to access the iCloud Drive and save recordings in it.

Try restarting your device and then opening Zoom again to see if this resolves the issue.

Here are the steps to restart your device:

  1. Press and hold the power button on your device until the “slide to power off” or “restart” option appears.
  2. Drag the slider to turn off your device.
  3. Wait for a few seconds and then press and hold the power button again to turn your device back on.
  4. Once your device has restarted, open the Zoom app and try recording again.
  5. It’s also worth noting that if you are using a computer, you can also try restarting your computer before trying to use Zoom again. Sometimes a simple restart can solve the problem.

Try to check your internet connection and confirm if the problem is with your internet connection.

Here are some steps to check your internet connection:

  1. Check if you are connected to the internet. You can open a browser and try to load a webpage to confirm.
  2. Check the strength of your Wi-Fi signal. Move closer to the router if necessary.
  3. Restart your router or modem.
  4. Check if other apps or devices are able to access the internet.
  5. If the problem persists, contact your internet service provider for further assistance.
  6. If you find that your internet connection is poor or unstable, you will need to address that issue before you can resolve the problem with Zoom. A stable internet connection is necessary for Zoom to function properly.

Finally, if you are still having issues, contact Zoom support for additional assistance.

Here are some ways you can contact Zoom support:

  1. Visit the Zoom website and click on the “Support” button.
  2. Submit a ticket through the Zoom website.
  3. Email Zoom support at support@zoom.us
  4. Call Zoom support at the number provided on their website.
  5. Check the Zoom community for answers to common questions.
  6. When you contact Zoom support, be sure to have as much information as possible about the issue you are experiencing and the steps you have already taken to try and resolve it. This will help the support team assist you more efficiently.
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Author: Joel Ameah

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