There could be several reasons why Zoom is stopping and restarting in the middle of a meeting. Some possible causes include:
Poor internet connection.
If your internet connection is weak or unstable, Zoom may have difficulty maintaining a connection to the meeting.
Some ways to improve your internet connection include:
- Moving closer to your router
- Connecting to a wired network instead of Wi-Fi
- Restarting your router and modem
- Closing other programs or apps that may be using a lot of internet bandwidth
- Reducing the number of devices connected to your network
- Updating the router’s firmware
- Also, try to check the internet speed, if you are getting less than the minimum recommended speed for Zoom which is 600kbps for the video and 1.2Mbps for the video, you may have to contact your internet service provider for upgrading your internet plan.
Outdated Zoom version
Make sure you have the latest version of Zoom installed on your device.
To ensure that you have the latest version of Zoom installed on your device, you should:
- Check for updates on the app store or website where you downloaded Zoom.
- Make sure to keep your device updated to the latest software version.
- Uninstall the current version of Zoom and then download the latest version from the official Zoom website.
- It is important to regularly update Zoom as the company releases new updates to fix bugs, improve performance and add new features.
- These updates also include security fixes, so it’s important to keep your Zoom software updated to keep your meetings safe and secure.
Other software or apps running on your device may be interfering with Zoom and causing it to crash.
Some examples of software that may conflict with Zoom include:
- VPN software
- Firewall software
- Anti-virus software
- Other video conferencing software
- To troubleshoot this issue, try closing any unnecessary programs or apps before joining the Zoom meeting. You can also try temporarily disabling any VPN, firewall, or anti-virus software that you have running on your device to see if that resolves the problem
- Additionally, check for software or apps that may use the camera, microphone, or internet bandwidth, like streaming services or download managers. Close them before joining the meeting.
Insufficient device resources
Zoom may be using up too much of your device’s memory or processing power.
To fix this issue, you should:
- Close any unnecessary programs or apps that are running on your device before joining the Zoom meeting.
- Make sure your device meets the system requirements for running Zoom. These requirements include:
- A processor of 2.0 GHz or higher
- At least 4GB of RAM
- A camera and microphone, or a headset
- A stable internet connection of at least 600kbps for video and 1.2Mbps for video
- If your device is running low on storage, try deleting unnecessary files or uninstalling unnecessary apps to free up space.
- It’s also a good practice to keep your device updated to the latest software version and to keep an eye on the device’s performance while in the meeting.
- If you notice the device is running hot or the fan is running loudly, it could be a sign that the device is not able to handle the meeting and you may want to consider using a more powerful device or closing unnecessary apps or programs.
If none of the above solutions work, it could be a problem with the Zoom server.
In this case, you should contact Zoom support for further assistance.
You can contact Zoom support in several ways:
- Go to the Zoom website and click on the “Support” button on the top right corner of the page.
- Search for a solution on the Zoom Support Center
- Submit a ticket to the Zoom support team
- You can also visit the Zoom Community for getting help from other users who may have experienced similar issues
- When contacting Zoom support, it’s important to provide as much detail as possible about the issue you’re experiencing, including the version of Zoom you’re using, the device you’re using, and the steps you’ve already taken to try to resolve the issue. This will help the support team quickly identify the problem and provide an effective solution.